FAQ (Frequently Asked Questions)
This may be the first time you have arranged entertainment for your special day or event but not sure what you get for your money or what we do. This is where our FAQ’s (Frequently asked questions) come into play.
Please do not hesitate to contact us if you have ones that don’t appear below, we are more than happy to help you, every step of the way!
Q: What do I get for my money?
A: When you book with Fresh Entertainments you get a first class service, an interactive DJ with top quality sound and lighting. When it comes to choosing the perfect party disco for your big day, you are presented with a bewildering choice. At Fresh Entertainments we have a simple yet effective motto – deliver quality in everything, ALWAYS!
Q: How much does it cost?
A: We appreciate that we may not be the only entertainments company that you speak to regarding your entertainment requirements. You will find that prices for mobile discos can vary considerably. With everything in life, as a wise man once said, you get what you pay for. Unfortunately there are a lot of DJs who see running a mobile disco as an easy way to have a bit of fun and earn a bit of extra pocket money.
Please do not let your decision for your event be based purely on price alone! Cheap prices, we find, normally mean that they haven’t got the confidence in the services they provide to charge a realistic price, their equipment is third class with cheap speakers from high street electronic stores, lighting systems that have blown bulbs, they are not open to requests, do not present themselves on the night in smart attire, do not send confirmation letters or contracts and will easily drop you for an extra £50 elsewhere, the list goes on! Our prices are based on the following factors.
Please note that we do not display package prices due to every event being individual and are tailored to suit your requirements.
1) Location of event: If your event is out with our normal operating area (Central Scotland) there may be a surcharge for travel (and accommodation).
2) Event type: Naturally, the amount of effort and importance of a wedding requires a lot more preparation and control than a birthday party. This is reflected in the price but please note, every function is important to us and we present 100% dedication to you!
3) Event date: Prices for peak periods such as Christmas, New Years Eve, weekends etc will cost more due to high demand. All of our packages include a professional DJ with thousands of songs from the past to the present.
The majority of the events we cater for are wedding receptions so through years of experience, we pride ourselves on offering a very high quality of service. Professionalism is very important to us, which is why our DJs will be smartly dressed throughout. It is the happiest day of your lives, why chance your special day with anyone else?
Q: Do you carry public liability insurance?
A: Yes, we have full Public Liability Insurance (PLI) of £10 million for your peace of mind. We are also a registered company with the Inland Revenue. Please click on the verify icon to the left to confirm we have valid Public Liability Insurance which is in association with Royal & Sun Alliance and Hencilla Canworth Ltd. Please click the following to find the relevant PLI and PAT testing certificates.
Q: Why should I book with Fresh Entertainments?
A: We truly feel that we offer a service that is second to none. From the initial booking right through to the day of your event, we keep in touch with you. We can play virtually any request you have and you’ll hear it performed by the original artist. A DJ can offer a wider variety of music to cater for any age group. Many bands only play for a couple of hours, so if you would like to keep your guests dancing, book a DJ.
Q: What is the online planner about?
A: The online planner is a secure, personal page that allows you to tailor and manage all aspects of your evening’s entertainment. You can browse all of our 70,000 song list and if you are getting married, can tell us who are in your bridal party. Please note though that the song list is purely requests and not a structured playlist.
Q: When do you need access to the event venue?
A: Ideally we would like to access the venue as early as possible to set up but we appreciate this will not always be the case. It takes between 1-2 hours to set up our equipment and 45 minutes to an hour on average to pack up.
Q: Will the DJ dress smartly?
A: Yes, all of our staff dress smartly and suitable for the occasion.
Q: When I place a booking, do you issue written contracts?
A: When you pay your non-refundable deposit to secure your date, we will email a booking form along with a copy of our terms and conditions detailing what services will be provided and what we need you to do. Once the form is returned to us we then issue a contract via email and both parties sign this.
Q: Can you send me confirmation?
A: Once we have received your deposit, we will confirm receipt and email your booking form.
Q: Are you reliable?
A: Fresh Entertainments is a company specialising in disco services. We are a professional company and pride ourselves on our customer service, before, on and after the disco. Once you have booked us you can be assured your event will be our highest priority, we never double book.
Q: My mate says he knows somebody that can do the disco for £100, why should I book you?
A: As the saying goes, you get what you pay for, £100 may seem like good value, but you are unlikely to get the reliability and high quality equipment and service a professional disco can provide. In our experience, we find that a cheap dj will easily cancel on you with no valid reason purely because they are getting offered more money elsewhere. In all the years of performing we have NEVER done this unprofessional act and will NEVER do this!
Q: When should I place my booking?
A: As soon as possible, to ensure you get the date and venue you require you should book everything as early as possible.
Q: Do you charge VAT?
A: No, we do not add VAT to any of our discos, we are registered with the Inland Revenue, but not VAT registered.
Q: How much do you charge?
A: Each event is different, for us to provide a quote, please contact us.
Q: How do I pay?
A: A non refundable deposit is required to secure your date, the amount is dependent on the service that you book. The final amount is due 12 weeks prior to your event. You can pay by BACS transfer or securely via our online system. Please note that credit/ debit card payments via our online system will incur a 4% surcharge.
Q: Do you accept and request playlists? What music will you play?
A: Yes, we welcome requests before and on the night. When you place a booking with us we also email you a link to your online planner for you to fill in and tell us about your favourite artists and must play tracks. When choosing music you would like to be played please consider music that you listen to at home or in the car may not be right for the dance floor. Please use the online planner we set up for you to tailor your event. The online planner is for requests and is not a set playlist.
Q: Can I request what DJ entertainer I will have at my event?
A: Yes, you can most certainly request the DJ entertainer you have at your event but due to our entertainers having a full time jobs we cannot guarantee the DJ for your event. One month before your event we will email you to tell you who will be your entertainer. We guarantee that ALL of our entertainers are selected to work with Fresh Entertainments due to their experience and professionalism.
Q: What equipment do you use?
A: All of our equipment is modern and well kept and we have invested thousands recently to bring our sound and light to an extremely high standard. We update our equipment every 6-8 months to keep our set up fresh. You wont find any damaged equipment at our events.
Q: Do you carry backup equipment?
A: We do carry some backup for un-forseen circumstances. However, in all the years of performing we have never had to use our backup equipment. All of our equipment is fully insured and looked after extremely well
Q: How long do you need to set up and pack up?
A: Depending on the venue, if we have to carry the equipment up ten flights of stairs it will take longer. Generally it takes around an hour to set up and also to disassemble our equipment.
Q: Can you set up in the afternoon?
A: Yes, early set up times can be arranged when you make your booking. Please note that extra charges will apply.
Q: How many people will your sound system cope with?
A: Our current sound system can cope with up to 500 guests. If you are planning on having a larger event with more guests please contact us.
Q: Where do you travel to?
A: We are based in central Scotland but will travel anywhere in the UK and abroad. Depending on the location we may ask for you to provide us with hotel accomodation for the night but we are not looking for a 5 star hotel, just a Premier Inn is fine!
If there is a travel charge to your venue we will include this in your initial quote.
If you have any other questions, no matter how minor, then please get in touch.